With Falcon, your card is always under watchful protection
You'll be alerted if we notice suspicious spending
Usually, it is credit card fraud that makes the news. But debit cards are just as vulnerable, as scammers search for ways to obtain your financial information and drain your accounts. In response, Excite offers an alert system to help make Members aware of when potentially fraudulent activity has taken place on their Excite ATM, or Debit cards. This service can send you a combination of text, email, and phone call communications letting you know that suspicious activity has been spotted on your account.
When potential fraud is detected, the following communications are triggered:
Text - You will receive an automatic and immediate text message notification when a suspicious transaction is made. You can reply to the text message with “fraud” or “no fraud” as appropriate. Text messages are sent between 7:00 a.m. and 9:00 p.m., and you can opt out at any time by responding with the word “Stop”. Regular text messaging rates apply
Email - If you do not respond to the text message within 5 minutes, you will receive an email alert. The message will include the option to reply to links that indicate “fraud” or “no fraud.”
Phone - If you do not respond to the text alert message or email messages, you will receive a phone call asking you to confirm or deny fraud. Calls are made between 8:00 a.m. and 9:00 p.m., and the system will leave a voice message with a callback number if you are not available.
Once a potentially fraudulent transaction is detected on your card, our service provider will place a temporary block on it, preventing further transactions. You must respond to one of these attempts to reach you with a “fraud” or “no fraud” response for the card block to be lifted.
Be sure to provide us with your current contact information, including email address, mobile phone number (for text), and a mobile or land line phone number for calls. Remember that these communications will never ask for your PIN or account number. If you respond by phone, you will be asked to provide certain information, such as your zip code, to verify your identity
Debit card blocked?
If your card is blocked for unusual activity and you miss the Falcon monitoring service’s call, you can contact us at 800.232.8669 or the Card Member Security team directly at 888.241.2440 to verify your recent transactions and unblock your card.
Card lost or stolen?
If your card goes missing, call one of these numbers to cancel it right away:
- If you're in the United States, call 888.241.2510
- If you're outside the U.S., call collect, 909.941.1034
As always, if you have questions call our Service Center 800.232.8669, Monday to Friday 5 a.m. to 6 p.m. and Saturdays 6 a.m. to 2 p.m. Pacific Time.