Debit Card Monitoring

There's a Falcon keeping an eagle-eye on your card

You'll be alerted if we notice suspicious spending

It's credit card fraud that often makes the news. But debit cards are just as vulnerable, as scammers search for ways to obtain your financial information and drain your accounts. In response, Excite Credit Union has enlisted Falcon Fraud Manager to review card transactions for unusual or suspicious activity. If Falcon sees these kinds of transactions, your card use might be blocked until Falcon contacts you to confirm your card use.

Debit card blocked?

If your card is blocked for unusual activity and you miss the Falcon monitoring service’s call, use one of these of numbers to verify recent transactions and unblock your card.

  • If you're in the United States, call 888.241.2510
  • If you're outside the U.S., call collect, 909.941.1398

Card lost or stolen?

If your card goes missing, call one of these numbers to cancel it right away:

  • If you're in the United States, call 800.264.5578
  • If you're outside the U.S., call collect, 701.461.0621

As always, if you have questions call our Service Center 800.232.8669, Monday to Friday 5 a.m. to 6 p.m. and Saturdays 6 a.m. to 2 p.m. Pacific Time.

Excite Credit Union is a full-service credit union with locations in San Jose, CA, and Wilmington, NC.

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