Contact Us

Call for a quick chat 800.232.8669

Please make a note of our new payment processing center for any mailed in deposits and loan payments such as home, vehicle, personal, and student loans, except VISA credit card payments:

New Deposit and Loan Payment Processing Mailing Address:
Excite Credit Union
PO Box 51099
Livonia, MI 48151

For VISA credit card payment, please continue your payments to:

For California Members:                                                       
PO BOX 60510                                                                         
City of Industry, CA 91716-0510 

For North Carolina Members:                                                       
PO BOX 71050                                                                         
Charlotte, NC 82872-1050

If you need to make a loan payment, let us help you set up an automatic transfer from your account. Visit our Forms page and complete the Automatic Loan Payment Set-up Form and you'll never have to worry about missing a payment again.

Just say "hi" or let us help you with something big

The topic might be something simple, like how to apply for an auto loan or open a Money Market account. Or it can be a little more complicated, perhaps involving the use of our mobile app or resolving a problem with your monthly statement. No matter what's on your mind, we're all ears and totally ready to help out. Just fill out the brief form below and we'll be in touch ASAP.

Lost or stolen card?

The one thing you shouldn't have to wait one extra second to do is to report a lost or stolen debit or credit card.

  • If your Excite Credit Union Visa debit card goes missing, please call 888.241.2510.
  • If your Visa credit card is missing, call 866.820.3095.



Payment Processing Mailing Address: PO Box 51099, Livonia, MI 48151

Deliveries in CA: 151 Bernal Rd., San Jose, CA 95119

Deliveries in NC: 237 Racine Dr., Wilmington, NC 28403


We're ready to helpĀ 

But please don't send any account information through this form.

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Step up to Membership

Getting a membership with us isn't a transaction - it's a friendship, a partnership, a neighborhood-wide collab, a life-long pursuit of better, for you, me, us, them, and everyone else we hang out with in life.