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You can reach us at: 800.232.8669

Let us know what you need - we're ready to help

The topic might be something simple, like how to apply for an auto loan or open a Money Market account. Or it can be a little more complicated, perhaps involving the use of our mobile app or resolving a problem with your monthly statement. No matter what's on your mind, we're all ears and totally ready to help out. 

Our Contact Center hours are Monday through Friday from 6 am - 5 pm Pacific / 9 am - 8 pm Eastern and Saturdays from 6 am - 2 pm Pacific / 9 am - 5 pm Eastern

Below are some handy numbers that you can call directly if your matter is more urgent.

Have a Lost or Stolen card?

  • If your Visa Debit card is lost or stolen:  888.241.2510
  • If your Visa Credit card is lost or stolen:  800.449.7728

Don't forget, you can stop/block your card via online/mobile banking so that any transactions will be blocked until your card can officially be reported/replaced.

Need to dispute a charge or report fraud? 

  • Visa Debit Card Disputes or to report Fraud:  866.507.2454
  • Visa Credit Card Disputes or to report Fraud:  888.918.7313

Trying to activate your card or change your PIN?

Additional Security Numbers:

  • Visa Debit Card transaction verification: 888.241.2440 (If you recieved a call from us asking you to verify debit card transactions, please call this number)
  • For assistance with registering your card with Apple or Samsung Pay or Google Wallet: 877.393.9091

Payment and Delivery addresses

For addresses and information about making your payment, please see our Payment Options page.

Deliveries in CA: 151 Bernal Rd., San Jose, CA 95119

Deliveries in NC: 237 Racine Dr., Wilmington, NC 28403
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